CareeoCity
Mentor Code of Conduct
Guidelines for Mentors
What Mentors Must Do
Be Punctual and Prepared: Join sessions exactly on time and review the mentee's preliminary notes to maximise value.
Maintain a Professional Environment: Join video calls from a quiet, well-lit, distraction-free space with stable internet and neat attire.
Use Respectful, Clear Language: Speak clearly and politely, adjusting vocabulary to match the mentee's level.
Practice Active Listening: Give undivided attention. Let the mentee finish their thoughts before you respond.
Provide Objective, Unbiased Advice: Discuss colleges, exams, and career paths based on your best knowledge without bias.
Share Both Pros and Cons: Always provide a balanced view — explain challenges and drawbacks alongside benefits.
Set Realistic Expectations: Be honest about competition and workload without being discouraging.
Maintain Strict Confidentiality: Treat all conversations, academic scores, and personal doubts as strictly private.
Act as a Confidence Booster: Acknowledge efforts, validate feelings, and remind them that confusion about the future is normal.
Meet Them Where They Are: Adjust guidance to their confidence level. Speak patiently and calmly with anxious mentees.
Provide Clear, Actionable Next Steps: End every session with a simplified step-by-step action plan. Every mentee should leave feeling more focused and confident.
Keep All Interactions On-Platform: Conduct every chat, audio call, and video session exclusively through CareeoCity.
Report Safety Concerns Immediately: Flag any signs of self-harm, harassment, or severe mental distress to the CareeoCity Support Team at once.
Respect Time Boundaries: End sessions politely when time is up — wrap up smoothly rather than cutting off abruptly.
What Mentors Must Not Do
Do Not Ghost or Cancel Last Minute: Never miss a session or cancel without at least 24 hours' notice, barring true emergencies.
Do Not Dominate the Conversation: Avoid monologues or lectures. Mentorship is a two-way dialogue.
Do Not Use Unprofessional Language: Never use profanity, inappropriate slang, or overly casual language.
Do Not Attend Unprepared: Reviewing the mentee's details beforehand is mandatory — unprepared sessions lead to irrelevant advice.
Do Not Discourage: Never speak negatively about any career choice or the mentee's abilities.
Do Not Rush Confused Mentees: Take time to guide thoughtfully — never push a mentee to choose without proper discussion.
Do Not Dismiss Emotions: Address low confidence and emotional distress with empathy, not indifference.
Do Not End Without Next Steps: Never leave a mentee more confused than before. Every session must add real value.
Do Not Show Institutional Elitism: Never claim your college or stream is the "only path to success" or belittle other institutions.
Do Not Guarantee Outcomes: Never promise admissions, specific exam ranks, or job placements. You are a guide, not a broker.
Do Not Do Their Work for Them: Never solve homework, write assignments, or draft college essays. Guide, don't execute.
Do Not Give Non-Academic Advice: Do not act as a therapist or financial advisor. Gently refer mentees who need professional psychological help.
Do Not Belittle or Judge: Never mock low grades, lack of knowledge, or "silly" questions. Create a judgment-free zone.
Do Not Push Your Own Ambitions: Never force a mentee toward an exam or career simply because it worked for you.
Do Not Overwhelm: Avoid dumping too many resources on a mentee already showing signs of anxiety.
Do Not Share Personal Contact Info: Never share your personal phone number, email, or social media handles.
Do Not Ask for Mentee Details: Never ask for the mentee's phone number, home address, personal email, or social accounts.
Do Not Arrange Physical Meetings: Strictly avoid suggesting, accepting, or hinting at any in-person meet-up.
Do Not Solicit Direct Payments: Never ask for or accept money, gifts, or outside compensation from mentees or parents.
Do Not Promote Third-Party Services: Never use sessions to sell, pitch, or promote coaching institutes, paid materials, or outside courses.
Consequences of Violations
CareeoCity takes this Code of Conduct seriously. Violations are handled via a strict enforcement policy based on the severity of the offence.