Refund & Cancellation Policy
Clear answers about your money — what you get back, when, and how to ask for it.
The short version: Cancel 48 hours or more before your session → full refund. Cancel between 48 and 12 hours → 50% refund. Cancel within 12 hours → no refund. Mentor didn't show? Email us within 48 hours and you'll get a full refund.
Full amount returned. Cancel early and you lose nothing.
Half the session fee is returned. The other half compensates the mentor for reserved time.
The session fee is non-refundable at this stage. The mentor's time has been blocked.
Mentee doesn't attend (No-show)
Session is marked completed at its scheduled time. No refund is issued.
Mentor doesn't join
Email us at info@careeocity.in with evidence within 48 hours. If verified, you receive a full refund.
Mentor joins late
You can extend the session to complete the full duration, or opt out and receive a pro-rata refund for the time lost.
Unresolved dispute
If CareeoCity is unable to resolve a valid complaint, a refund may be issued or adjusted against future sessions.
Cancel the original booking yourself on the platform and book a new slot at your preferred time. No penalty.
Email info@careeocity.in to request a reschedule. It depends on the mentor's availability. If unavailable, normal cancellation policy applies.
Raise it within 48 hours
Disputes must be reported within 48 hours of the scheduled session. Late submissions may not be considered.
Email with proof
Write to info@careeocity.com with a description of the issue, along with any session recordings or screenshots as supporting evidence.
CareeoCity reviews and responds
Our team will review your complaint and take appropriate action. Refunds may be issued directly or adjusted against future sessions.
All sessions are recorded and stored for 30 days for dispute resolution. If you record your session independently, share it with us when filing a complaint — it speeds up the process significantly.
Refunds may be issued as a credit adjusted against future sessions, not always as a direct payment reversal, at CareeoCity's discretion.
Session fees are per session only and don't include other services or resources on the platform. Fee structures may be revised periodically.
All communication must stay on-platform. Taking sessions or payments outside CareeoCity forfeits any refund or dispute rights.
Still have a question about your refund?
Our support team is here to help. Reach out via email or WhatsApp.